Customer Reviews & Testimonials

5.0
Based on 125 reviews
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Paul Morgan
15:59 19 Feb 26
What a professional and fast service! I contacted Dean yesterday and left a answerphone message as he was on holiday, and due back to work today on 19/2. We had no hot water and an overflow pipe pumping out all water from our tank into the drain. Dean was at our apartment this morning and diagnosed the problem within minutes on the morning of his first day back to work after his holiday…….you can’t get a better service, faster response time and plumber visit in that short space of time/notification period anywhere! cheers Dean absolutely brilliant service!
Tatiana Nugent
18:12 16 Jan 26
Excellent service from start to finish
Dean and Max were professional, efficient, and very reliable. The boiler replacement and power flush were carried out smoothly, with great attention to detail, and everything is working perfectly. Communication was clear throughout, and the whole process was stress-free.
I wouldn’t hesitate to recommend Dean and his team to anyone looking for high-quality, trustworthy service.
Tessa Sillars-Powell
14:44 13 Jan 26
Dean and the team did an excellent job on my bathroom and central heating system. Helping me understand all the options available to me, and what each would entail. They were friendly and professional and I was able to trust them fully with the work.
Abbie Williams
14:00 21 Dec 25
Dean is very professional and very reliable. Had a new boiler fitted radiators and shower fitted. We will continue to use Safexe for all our plumbing needs in the future. Definitely recommend. Very happy customers. Thanks Dean 👍
Suzy Wilson
12:40 21 Dec 25
I thoroughly recommend safexe . When my gas water heater broke they were around within the hour and replaced it the following day. The work was excellent and the engineer polite and efficient.
Tim Hipwell
22:05 20 Mar 25
Excellent personal service, Good communications, no job too small and reasonably priced. Recommended and will use again.
Toby Curtis
11:48 11 Mar 25
A speedy response and service, thanks Dean!
Amy Parkin
13:08 26 Feb 25
Dean was able to fit me in at short notice and was on time. He worked quickly and professionally. Would definitely recommend
Leslye Jackson
15:58 08 Dec 24
A routine service, but Dean was punctual, courteous and efficient. When my ageing boiler finally gives up the ghost I will definitely ask him to quote for a replacement.
Tamsin Hall
15:01 08 Dec 24
Very accommodating with days and times. Very friendly and talked me through all my options. Very reasonable on price. Would definitely recommend.
Stephen Hartley
18:03 03 Nov 24
Very professional, polite and helpful. A find!
ROB SIMS
19:35 02 Nov 24
Great service, reliable courteous and efficient. Good value as well!
Recommended.
Rebecca Kalli
08:01 20 Oct 24
Would highly recommend
Yasmin Mahmud
14:53 15 Oct 24
I highly recommend Dean. He did a brilliant job and he's my go to plumber!!!
Chris Meijburg
21:03 13 Oct 24
Dean arrived early, was quick and efficient with the work and left the place very tidy afterwards. Would definitely recommend him.

At Safexe Plumbing & Heating, we’re proud to have built a reputation for reliable, high-quality plumbing and heating services across Exmouth, Exeter, Sidmouth, Budleigh Salterton, Ottery St Mary and Honiton.

Every job we do is backed by our Gas Safe registration, attention to detail, and a genuine commitment to customer satisfaction. Whether it’s a same-day emergency plumbing call-out or a planned boiler installation from Worcester Bosch, Vaillant, Ideal, Baxi or Viessmann, our goal is always the same: fast, friendly and dependable service you can trust.

You can read our latest verified reviews here:

We know that choosing a plumber or heating engineer is a big decision — so don’t just take our word for it. Our customers have kindly shared their experiences, from emergency boiler repairs to full central heating installations, and everything in between.


Dean is always polite, professional and helpful. He’s quick and efficient (and clean and tidy) on site and a pleasure to have in the house. Best plumber we’ve found after 18 years in Devon. Highly recommend!
Gen, Lympstone

Dean has been a determined and reliable help to us in sorting out our heating problems. He always rings back when he says he will and he is totally reliable. He never leaves any mess and is positive and reassuring at all times.”
David, Exmouth

“Safexe visited within 24 hours of my old boiler breaking down and offered options on possible repairs and costs. After attempting an economical repair, we went for a complete new boiler which Dean fitted with a full system flush. Very friendly and professional, I would definitely recommend Safexe.”
Richard, Exmouth

We had Dean(Safexe) upgrade our heating system recently. Being a tradesperson myself for 20+ yrs, I’ve seen all sorts but I was immediately at ease with the planning and execution of the job. Very competent, professional and polite.
Thanks Dean”

Colin, Woodbury, Exeter

“Highly recommend safexe . Reliable , professional and affordable . Always replies promptly to any questions . Would always give their number to friends looking for a plumber . Thank you Dean”
Angela, Exeter

“I have used many years for Safexe . It’s great company. Wonderful service, very professional and lovely, friendly . Dear Dean and James, Thank you very much for your service .very Happy to recommend to everyone !”
Jimmy, Exeter

Dean is great. Reliable, friendly and an expert who can be trusted. I wouldn’t hesitate to recommend Dean and his company.” Liz,
Topsham, Exeter

Excellent service. Quick response, professional and good workmanship. Team at Safexe are polite, approachable and willing to help as soon as possible. They have carried out numerous works on my house and l can highly recommend them. A very satisfied customer.
Jackie, Woodbury, Exeter

My boiler had shut off during the night and I emailed Safexe for help. Dean responded within just a few minutes with advice on how to get the pressure back. It was soon up and running again.I’m really impressed with this company who never fail to help even when there’s nothing in it for them financially!
Lianne, Sidmouth

“Dean arrived early, was quick and efficient with the work and left the place very tidy afterwards. Would definitely recommend him.”
Chris, Pinhoe, Exeter

“These guys are great. They did some really fantastic work for me, installed a new boiler and central heating in no time, really neat job and no problems three years down the line.
They’re so good that I’ve recommended to my mates, Mum, Grandad (91 years old!) and everyone has been impressed by their work and prices.
No job seemed too big or too small, they were neat and polite, and all at a surprisingly good price!”

Sam, Topsham, Exeter

“Very professional, polite and trustworthy: explained any problems, left area clean and tidy. would highly recommend.”
Chris, Honiton

“Safexe visited within 24 hours of my old boiler breaking down and offered options on possible repairs and costs. After attempting an economical repair, we went for a complete new boiler which Dean fitted with a full system flush. Very friendly and professional, I would definitely recommend Safexe.”
Richard, Exmouth


We value your feedback

We’d love to hear about your experience working with Safexe Plumbing & Heating! Your honest feedback helps us continue to improve and provides valuable insights for future customers. If we’ve helped you with plumbing repairs, boiler servicing, or heating installation, please consider leaving us a review on our Google Business Profile or Trustpilot page. Thank you for choosing us — your support means the world!