Frequently Asked Questions

Below are some of the most common questions we receive regarding plumbing, heating, boilers, heat pumps, air conditioning, and ventilation systems across Exmouth, Exeter, Sidmouth, and the surrounding East Devon areas.

If you cannot find the answer you are looking for, please contact SAFEXE LTD Gas, Plumbing & Heat Pumps directly and we will be happy to help.

How often should a boiler be serviced?

Most manufacturers recommend annual boiler servicing to maintain efficiency, reliability, and warranty validity.

Regular servicing can also help identify faults before they become larger and more expensive problems.

Do you install new boilers?

Yes. We install modern, energy-efficient boiler systems across East Devon including:

• Combi boilers
• System boilers
• Regular boilers

We can advise on the most suitable option for your property and heating requirements.

Do you repair boilers?

Yes. We carry out boiler fault diagnosis and repairs on many major boiler manufacturers.

We also carry out system checks to identify underlying heating issues where required.

Do you offer emergency plumbing and heating repairs?

Yes. We provide emergency plumbing and heating repairs across Exmouth, Exeter, Sidmouth, and surrounding areas where availability allows.

Do heat pumps work in older properties?

Yes — in many cases they do.

A properly designed heat pump system depends more on:

• Correct heat loss calculations
• Suitable emitters
• Insulation levels
• System design

Many older properties can work very well with heat pumps when designed correctly.

Do you install air source heat pumps?

Yes. We install air source heat pumps across East Devon for homeowners looking for efficient, modern heating systems.

Are heat pumps expensive to run?

When installed and designed properly, heat pumps can be highly efficient and economical to run.

Efficiency depends heavily on:

• Installation quality
• System design
• Flow temperatures
• Property insulation
• Heating controls

Is there still a government grant for heat pumps?

Government incentives and grants can change over time. We can advise on current schemes and whether your property may qualify.

Do air conditioning systems provide heating as well?

Yes. Modern air conditioning systems are air-to-air heat pumps and provide both heating and cooling.
This makes them a highly flexible year-round solution.

Where can air conditioning be installed?

Air conditioning systems are commonly installed in:

• Living rooms
• Bedrooms
• Home offices
• Garden rooms
• Extensions
• Commercial spaces

Are air conditioning systems efficient?

Modern systems from manufacturers such as Daikin are extremely energy efficient and can provide very economical heating and cooling.

Is air conditioning noisy?

Modern systems are designed to operate very quietly when installed correctly.

Proper system selection and positioning are important for achieving the best results.

What causes condensation and mould?

Condensation and mould are usually caused by excess moisture combined with poor airflow and ventilation.

Simply increasing heating often does not solve the underlying issue.

What is MVHR?

MVHR stands for Mechanical Ventilation with Heat Recovery.

These systems continuously extract stale air while supplying fresh filtered air into the property, recovering heat in the process to improve efficiency.

What is PIV?

PIV stands for Positive Input Ventilation.
These systems gently introduce filtered air into the property to improve airflow and reduce condensation and mould.
We install systems from manufacturers including Vent-Axia.

Do modern homes need ventilation systems?

Increasingly, yes.
Modern insulation and airtightness improvements reduce natural airflow, making ventilation systems more important for maintaining healthy indoor air quality.

Do you carry out bathroom installations?

Yes. We carry out bathroom installations and plumbing upgrades across East Devon.

Which areas do you cover?

We regularly work throughout:

• Exmouth
• Exeter
• Sidmouth
• Topsham
• Budleigh Salterton
• Ottery St Mary
• Honiton
• Woodbury
• West Hill
• and surrounding East Devon areas.

Do you offer finance?

Yes. Finance options are available on selected installations including:

• Boilers
• Heat pumps
• Air conditioning systems
• Renewable heating upgrades

Why choose SAFEXE LTD?

We focus on:

• Professional workmanship
• High-quality installations
• Modern heating and cooling systems
• Clear communication
• Long-term reliability

Our aim is to provide properly designed systems and professional service throughout every stage of the project.